POSPromax Support
Last updated: August 12, 2026
Use this page for help with account access, transaction records, reports, paid access, payments, AI Scan, or mobile-app issues.
Contact support
Email dorotoace@gmail.com from the email address connected to your POSPromax account. Customer support is handled by email so requests can be tracked and followed up consistently.
WhatsApp is not a POSPromax customer-support channel.
Include in your request
- Your account email address.
- The device and operating system you are using.
- A clear description of the issue and the steps that caused it.
- A screenshot where useful, with sensitive payment information removed.
- For payment issues, the transaction reference and approximate payment time.
Agent Directory WhatsApp
WhatsApp links shown on public Agent Directory listings connect customers directly to the listed POS agent. Those links are part of the agent-discovery feature and are separate from POSPromax customer support.
Security
Do not send your password, card number, PIN, one-time password, BVN, NIN, or online-banking credentials. POSPromax support will not ask for those details.
Account deletion
Account deletion instructions are available on the Delete Account page.